Data Deletion Instructions
If you would like DeskFlow to delete the personal information we hold about you, follow the instructions below.
What data we hold
Depending on how you've interacted with DeskFlow, we may hold:
- Your name, email address, and phone number
- Messages you've sent us via WhatsApp, our support portal, or connected chat channels
- Support ticket history associated with your account or phone number
- If you're an employee record within a client organization's DeskFlow account: profile information such as name, department, and employment dates
How to request deletion
To request deletion of your personal information, email us at:
with the subject line "Data Deletion Request," including:
- Your full name
- The email address or phone number associated with your data
- If applicable, the name of the organization you interacted with through DeskFlow
What happens next
- We will acknowledge your request within 5 business days.
- We will verify your identity to protect against fraudulent deletion requests.
- We will delete your personal information from our active systems within 30 days of verifying your request, except where we are legally required to retain certain records (for example, financial records required under South African law).
- We will confirm once deletion is complete.
What deletion means
Deleting your data removes your personal information from DeskFlow's active systems. If your data was shared with a third-party service your organization connected (such as Freshdesk or Slack), you may need to separately request deletion from that service, as DeskFlow does not control data once it has been sent to a third-party system your organization configured.
Questions
If you have questions about this process, contact us at privacy@deskflow.co.za.
Codist (Pty) Ltd · see also our Privacy Policy.