Support lives in your WhatsApp personal number
Tickets get lost in group chats. No tracking, no SLA, no accountability. When you're off, nothing works.
🇿🇦 Built for South Africa · POPIA CompliantIT support that runs on
IT support that runs on
WhatsApp.
DeskFlow turns every WhatsApp message into a tracked support ticket. Your clients message you, your team responds, everyone stays in the loop. No apps to install. No portals to learn.
WhatsApp Support
Hi, our WiFi is down again. Can someone help?
We have 12 people who can't work
T-2026-0042Open
WiFi connectivity issue
Client reports 12 users offline. Priority: P2 High
Created from WhatsApp · SLA: 2h response
Built for IT teams and MSPs across South Africa
The old way is broken.
Billing takes a full day every month
You're manually counting hours from WhatsApp threads, compiling invoices from memory. Half the billable time gets forgotten.
You don't know what's happening
Which clients have open issues? Which agent is overloaded? Which SLA is about to breach? Nobody knows.
One platform. Every touchpoint.
01
Client messages your support number
DeskFlow creates a ticket automatically
02
AI classifies the ticket
Suggests category, priority, and resolution
03
Your team sees it in DeskFlow
Replies via WhatsApp directly from the ticket
04
Time logged → pushed to myBillable
Month-end invoice ready in one click
Everything your IT team needs.
Built on ITIL best practices. Priced for SA budgets.
WhatsApp-Native
Inbound messages become tickets automatically. Agents reply from DeskFlow. Clients stay in WhatsApp.
Triage
Every ticket is classified, prioritised, and matched to similar past tickets. Draft responses generated instantly.
Semantic Search
Find similar tickets by meaning, not just keywords. 'Can't get online' matches 'WiFi connectivity issue'.
MSP Multi-Tenant
One DeskFlow account for all your clients. Separate data, separate SLAs, one dashboard.
myBillable Integration
Log time on tickets. Push billable hours to myBillable invoices automatically. Month-end done in minutes.
ITIL-Compliant
Change management, problem management, service catalog, SLA tracking. Tick the boxes for enterprise clients.
Asset Management
Track every device your clients own. Photos, warranties, ticket history. Know your client's infrastructure.
Knowledge Base
Document solutions as you go. Portal search surfaces answers before clients even submit a ticket.
Service Catalog
Predefined request types with custom forms and approval workflows. 'New laptop setup' as a structured process.
How DeskFlow compares.
| Feature | DeskFlow | Typical ITSM tools |
|---|---|---|
| WhatsApp-native | Yes | No |
| Ticket triage | Yes | Varies |
| Rand pricing | Yes | Varies |
| MSP multi-tenant | Yes | Varies |
| myBillable sync | Yes | No |
| SA-based support | Yes | Varies |
Based on our review of publicly documented features across common ITSM platforms, August 2026.
Running IT for multiple companies?
DeskFlow's MSP mode is built for you.
Sound familiar?
- Managing separate WhatsApp numbers for each client?
- Month-end billing across 5 clients taking 3 days?
- Can't see which client is most urgent right now?
One WhatsApp number, smart routing
Clients message your number. DeskFlow asks which company they're from — once. Every message after routes automatically.
MSP dashboard
See all your clients' open tickets, SLA compliance, and breach risk in one view. Know where to focus.
Per-client SLA rules
Different SLA targets for different clients. Your enterprise clients get 1-hour response. Your SME clients get 4 hours. All tracked automatically.
myBillable integration
Log time on client tickets. One click pushes to myBillable. Each client gets their own invoice line items.
See DeskFlow in action.
Book a short demo — we'll walk through how it fits your team.
Book a demo →Questions? Email hello@deskflow.co.za