Support lives in your WhatsApp personal number
Tickets get lost in group chats. No tracking, no SLA, no accountability. When you're off, nothing works.
🇿🇦 Built for South Africa · Built with POPIA in mindIT support that runs on
IT support that runs on
WhatsApp.
DeskFlow turns every WhatsApp message into a tracked support ticket. Your clients message you, your team responds, everyone stays in the loop. No apps to install. No portals to learn.
WhatsApp Support
Hi, our WiFi is down again. Can someone help?
We have 12 people who can't work
T-2026-0042Open
WiFi connectivity issue
Client reports 12 users offline. Priority: P2 High
Created from WhatsApp · SLA: 2h response
Built for IT teams and MSPs across South Africa
The old way is broken.
Billing takes a full day every month
You're manually counting hours from WhatsApp threads, compiling invoices from memory. Half the billable time gets forgotten.
You don't know what's happening
Which clients have open issues? Which agent is overloaded? Which SLA is about to breach? Nobody knows.
One platform. Every touchpoint.
01
Client messages your support number
DeskFlow creates a ticket automatically
02
AI classifies the ticket
Suggests category, priority, and resolution
03
Your team sees it in DeskFlow
Replies via WhatsApp directly from the ticket
04
Time logged → pushed to myBillable
Month-end invoice ready in one click
We often catch it before you do.
DeskFlow doesn't just wait for someone to send a WhatsApp message. Your firewall, network devices, and monitored infrastructure feed straight into the same system your support team already uses — so when something goes wrong, a ticket exists and someone's already looking at it, often before you've noticed anything's wrong.
For MSPs managing multiple clients, this means a genuine proactive-support story: your team sees issues across every client in one place, the moment they happen — not when a client calls to complain.
Everything your IT team needs.
Built on ITIL best practices. Priced for SA budgets.
WhatsApp-Native
Inbound messages become tickets automatically. Agents reply from DeskFlow. Clients stay in WhatsApp.
Greet customers with a WhatsApp menu
When a customer messages your WhatsApp number, DeskFlow can send an interactive menu so they choose what they need. The ticket is logged, they get an acknowledgement with the ticket number, and menu choices can route by category. If the menu cannot be delivered, they still receive a plain-text acknowledgement and the ticket is still created. Configure greeting and options per organisation in Settings → WhatsApp.
Triage
On the Business plan, tickets can be classified, prioritised, and matched to similar past tickets with draft response suggestions.
Semantic Search
On the Business plan, find similar tickets by meaning, not just keywords — for example matching connectivity issues across different wording.
MSP Multi-Tenant
One DeskFlow account for all your clients. Separate data, separate SLAs, one dashboard.
myBillable Integration
Log time on tickets and push billable entries to myBillable invoices when your organisation connects myBillable in DeskFlow.
ITIL-Compliant
Change management, problem management, service catalog, SLA tracking. Tick the boxes for enterprise clients.
Asset Management
Track every device your clients own. Photos, warranties, ticket history. Know your client's infrastructure.
Knowledge Base
Document solutions as you go. Portal search surfaces answers before clients even submit a ticket.
Service Catalog
Predefined request types with custom forms and approval workflows. 'New laptop setup' as a structured process.
Slack & Microsoft Teams
Create tickets from Slack or Microsoft Teams messages. When an agent replies from DeskFlow, the requester sees the response in the same Slack or Teams thread.
Sign in with what you already use
Sign in with Microsoft, Okta, Google Workspace, or any OpenID Connect provider.
Formal change control, when you need it
Route infrastructure changes through a proper approval process before they go live — built for clients who need change management to satisfy an audit, not just tick a box.
Escalation that doesn't wait for a human to notice
If a ticket is about to breach its SLA, DeskFlow automatically raises the priority and reassigns it — so nothing sits forgotten in a queue.
Your rules, automatically applied
Set up your own "when this happens, do that" rules — auto-assign by category, auto-prioritise by client, auto-notify the right person. No manual triage required.
Works with your existing firewall
Already running pfSense or OPNsense? DeskFlow plugs straight in — network alerts become tickets automatically, and your firewall config gets backed up on schedule.
See your whole network, not just your servers
Switches, access points, and routers get monitored and tracked as assets alongside everything else — full visibility, not just what's behind one firewall.
Device compliance, right next to your tickets
If you use Microsoft Intune or Defender, DeskFlow shows each device's patch status, compliance state, and security alerts directly on its asset record — one screen, not three.
Every handover, signed and on record
When a laptop moves from one employee to another — or comes back at offboarding — DeskFlow captures a signed confirmation and a condition record. No more "I never got that" disputes.
Secure data wiping, with proof
Before any device is reused or retired, DeskFlow tracks that it's been properly wiped and can produce a certificate — audit-ready, every time.
New starter or leaver? Already handled
Tell DeskFlow when someone's starting or leaving, and it automatically preps their equipment ahead of day one, and schedules the handover before their last day — no more scrambling on the morning someone joins, or forgetting to collect a laptop when someone leaves.
How DeskFlow compares.
| Feature | DeskFlow | Typical ITSM tools |
|---|---|---|
| WhatsApp-native | Yes | No |
| Ticket triage | Yes | Varies |
| Rand pricing | Yes | Varies |
| MSP multi-tenant | Yes | Varies |
| myBillable time push | Yes | No |
| SA-based support | Yes | Varies |
| Slack & Teams ticketing | Yes | Varies |
| Formal change approval workflows | Yes | Enterprise tier only, most tools |
| Automatic SLA escalation | Yes | Varies |
| Firewall & network device monitoring | Yes | Rare / separate tool required |
| Signed asset handover records | Yes | No |
| CSV migration (Freshservice & ManageEngine templates) | Yes | Varies |
Based on our review of publicly documented features across common ITSM platforms, September 2026.
Simple rand pricing
From R404 per agent per month (excluding VAT). Billed monthly via Paystack in the app.
Example: 5 agents on Professional = R4,110 per month
Starter
For growing IT teams
R404 per agent / month
3 to 5 agents
- • Ticketing
- • Email-to-ticket
- • Knowledge base
- • Asset management
- • Service catalogue
- • Data migration
Professional
For teams that run on WhatsApp
R822 per agent / month
3 to 10 agents
- • Everything in Starter
- • WhatsApp integration
- • SLA management with automatic escalation
- • MSP multi-tenant mode
- • Slack and Teams
- • Workflow automation
Business
For enterprise IT teams
R1 658 per agent / month
5 to 25 agents
- • Everything in Professional
- • AI classification and semantic search
- • CMDB
- • Formal change management
- • SSO (OpenID Connect)
- • Intune and Defender compliance
- • Firewall and network monitoring
- • Signed asset handovers and secure wiping
- • New starter and leaver handling
Unlimited end users on every plan.
WhatsApp message fees are billed directly by Meta.
More than 25 agents? Contact us.
Running IT for multiple companies?
DeskFlow's MSP mode is built for you.
Sound familiar?
- Managing separate WhatsApp numbers for each client?
- Month-end billing across 5 clients taking 3 days?
- Can't see which client is most urgent right now?
One WhatsApp number, smart routing
Clients message your number. DeskFlow asks which company they're from — once. Every message after routes automatically.
MSP dashboard
See all your clients' open tickets, SLA compliance, and breach risk in one view. Know where to focus.
Per-client SLA rules
Different SLA targets for different clients. Your enterprise clients get 1-hour response. Your SME clients get 4 hours. All tracked automatically.
myBillable integration
Log time on client tickets. One click pushes to myBillable. Each client gets their own invoice line items.
Proactive alerts, across every client
Firewall down at Client A? Device non-compliant at Client B? See it the moment it happens, across your whole client base, in one view — reach out before they call you.
Already using another helpdesk?
Switching shouldn't mean starting from zero. DeskFlow imports tickets, assets, and knowledge base articles from CSV, with mapping templates for Freshservice and ManageEngine ServiceDesk Plus — so your team keeps its history and reporting doesn't reset to day one.
Ask about migrating your data →See DeskFlow in action.
Book a short demo — we'll walk through how it fits your team.
Questions? Email sales@deskflow.co.za